Effective Date: 28/04/2025

Jurisdiction: India

At Meeter App, we aim to provide users with a smooth and fair experience. This Refund and Cancellation Policy outlines the circumstances under which refunds or cancellations may be provided.

1. Entry Fee and Contest Participation

• Once a user joins a contest by paying the entry fee, the amount is automatically deducted from their Meeter account wallet.
• Participation in a contest is considered final once confirmed.
• No cancellation of participation or refund of entry fee is permitted once a contest has been joined, except in cases explicitly mentioned in this policy.

2. Cancellations Initiated by Meeter App

We reserve the right to cancel contests in the following scenarios:

• Technical errors or system malfunctions.
• Insufficient number of participants before contest start.
• Detection of fraudulent activity or breach of fair play.
• Match abandonment, cancellation, or delay due to unforeseen circumstances.

In such cases:

• The entry fee will be automatically refunded to the user's Meeter wallet within a reasonable time (typically 24–72 hours).
• The refund will not include any bonuses, discounts, or promotional amounts that were used for entry.

3. Refund Process

• Refunds are only credited to the user's Meeter App Wallet.
• Wallet balance can be used for future contests.
• Withdrawals from wallet to a bank account are subject to standard withdrawal terms (i.e., only withdrawable balance, TDS applicable as per Income Tax Act if required).

4. No Refund in Case of User-Initiated Errors

We do not entertain refunds in cases where:

• The user accidentally joins the wrong contest.
• The user’s device/network failure leads to missing out on player selections or contest deadlines.
• The user account is suspended due to a breach of terms and conditions.

5. Bonus Money Policy

• Bonus amounts credited through promotional offers are non-withdrawable and non-refundable.
• Bonus money expires if not used within the period specified (typically 30 days unless otherwise mentioned).

6. Grievance Redressal

If you believe you are eligible for a refund that has not been processed, you may contact our support team within 7 days of the contest/event.

Contact:

Email: [email protected]

Response time: Within 48 business hours

7. Changes to This Policy

Meeter reserves the right to modify or amend this Refund and Cancellation Policy at any time. Updates will be notified via the app and/or registered email addresses.